Information Required by Law
Shop Name
PORTA TERRA
Operating Company
Rendez-vous Co., Ltd.
Address
3-7-10-1404 Kounan, Minato-ku, Tokyo, Japan
Phone Number
03-6712-1939
Email Address
info@porta-terra.com
Product Prices
All product prices are listed on each product page.
Prices may be shown in the customer’s local currency for convenience, but the final charged amount may vary depending on the payment provider’s exchange rate, currency conversion fees, and applicable charges.
Additional Charges
Customers may be responsible for additional charges, including but not limited to:
Shipping fees
Import duties
Customs clearance fees
Value-added tax (VAT), sales tax, consumption tax, or other local taxes
Payment processing fees or currency conversion fees charged by the customer’s card issuer or payment provider
These charges, if applicable, are the responsibility of the customer unless otherwise stated.
Accepted Payment Methods
We accept the payment methods displayed at checkout, which may include major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other approved payment services.
Payment Timing
Payment is charged at the time the order is placed, unless otherwise stated at checkout.
Order Processing and Shipping
Orders are generally processed within 3 to 7 business days after payment confirmation.
Products may be shipped from France or from partner logistics facilities.
Shipping times vary depending on the destination country, shipping carrier, customs procedures, and other external factors.
Please note that delivery estimates are not guaranteed.
Order Cancellations
Once an order has been placed, cancellations may not be possible after processing has begun.
Please review your order carefully before completing your purchase.
Returns, Exchanges, and Defective Products
We only accept returns or exchanges in cases where the item is defective, damaged, incorrectly shipped, or materially different from the item ordered.
If you receive such an item, please contact us within 7 calendar days from the date the tracking information shows the package as delivered.
We do not accept returns, exchanges, or cancellations for customer-related reasons, including but not limited to:
Change of mind
Incorrect order placed by the customer
Incorrect delivery address entered by the customer
Refusal to accept delivery
Long-term absence
Failure to pay customs duties, import taxes, or customs clearance fees
Dissatisfaction not related to a product defect
Minor damage to the outer box or packaging caused during international shipping
Product packaging or design changes made by the manufacturer
If a return or exchange is approved due to our error or a confirmed product defect, we will provide further instructions regarding the return procedure.
Refund Policy
Refunds, if approved, will be issued to the original payment method after the returned item has been received and inspected, or after we confirm the issue based on the information provided by the customer.
Refund timing may vary depending on the payment provider or financial institution.
If a package is returned, stored, abandoned, or disposed of due to customer-related reasons, including refusal of delivery, long-term absence, incorrect address, or non-payment of customs duties or import taxes, shipping fees, return shipping fees, storage fees, handling fees, and other related costs may be deducted from the refund amount.
Customs, Duties, and Import Restrictions
For international orders, the customer is responsible for confirming that the ordered products are permitted for import under the laws and regulations of the destination country or region.
The customer may be responsible for customs duties, import taxes, customs clearance fees, and other charges imposed by the destination country or region.
We are not responsible for delays, confiscation, refusal of entry, return, disposal, or additional costs caused by customs procedures or local import regulations.
Contact for Customer Support
If you have any questions regarding your order, please contact us at:
Email: info@porta-terra.com
Phone: 03-6712-1939