General Conditions of Sale

Application of General Terms and Conditions of Sale

You are deemed to have accepted these General Terms and Conditions of Sale at

Validity of prices.
The prices are only recommended for customers with a delivery address in Japan.

Products listed on the website are subject to availability.
The products sold are described and displayed as accurately as possible.

Process for conclusion of contract
After placing your order, you will receive an email from our service confirming your order.

We will inform you by email that your parcel has been dispatched. This e-mail signifies that we have accepted your order and establishes a sales contract between you and us.
These procedures for concluding the contract apply irrespective of the purchase procedure on this website.

Product presentation
www.porta-terra.comは shall not be liable for any possible errors in the description, formulation or use of the products. Photographs and graphic designs have no contractual value and are not grounds for cancellation of the order.
If one or more of the products ordered are out of stock, undertakes to
Inform you as soon as possible by email or telephone.
offer you another product and, if necessary, refund your money.

Product prices

For orders to countries outside the French Metropolitan Area, the customer is the importer of the goods concerned. For all products shipped outside the European Union and overseas territories, prices are automatically calculated without tax.
Prices are subject to change without notice. However, the rate in force at the time of the order will apply to the price of the product.


The Customer will be informed as soon as possible if the ordered products are not available. In this case, the customer can either change the order or cancel the order.
www.porta-terra.comは reserves the possibility to reject orders from customers who have not paid for all or part of their previous orders or who have outstanding payment actions.

If an order is placed on and delivered outside the EU, taxes and duties imposed when the package arrives at the delivery address may apply. You are responsible for, and must bear, any such duties and taxes potentially associated with the delivery of the Goods. We are not responsible for ascertaining and informing you of any applicable duties and taxes. We recommend that you contact the relevant authorities in your country for information on customs duties and taxes.
Note: Customs clearance procedures may cause delays in the delivery of goods.

Payment for orders must be made online.

Credit card and PAYPAL payments are accepted.

Despatch and delivery
We dispatch orders within 3-5 days. If there is a delay in dispatch, e.g. because we are out of stock or have to place an order, we will inform the customer as soon as possible.

In the case of orders containing items with different delivery dates, the delivery date will be the longer delivery date of the items in the order. In this case, we reserve the right to split the delivery.

Defective goods and returns

If the goods are not as ordered or are defective, please contact us within 5 days. We will exchange the item(s) at our expense, provided that the item(s) have not been used.
We will deal with the situation after checking your parcel. If we are unable to resend the product due to an out-of-stock or other reason, we will refund the full amount.
The product may have some damage to the packaging due to international shipping, but this does not count towards the return of the product.
Please note that this is not a returnable item. Also, the product packaging and bottle design may differ slightly from the pictures on the website, but this does not mean that the product is defective.
We cannot accept returns due to customer's convenience.
If you refuse to accept the delivery, it will take a long time for the product to be sent back to France.

When you contact us, we will also ask you about the condition of the box inside, so please save it.
Please be prepared to send us the weight of the box and a picture of the box for our investigation.
Please note that the shipping company may contact you directly to your registered number in case of damage to the goods due to transportation. Please be aware of this beforehand.

Declaration of ownership
The delivered goods remain our property until you have fulfilled all your obligations to us, in particular until all payments have been made.

Processing of personal and confidential data
We will not pass on your identity, address, email address or telephone number to other organisations without your consent.

You must accept cookies at,to use the. These small text files contain data necessary to process your order. They do not contain any personal data.

Intellectual property.,It accepts no liability for the content of the information on the website.

www.porta-terra.comは shall not be liable for parcels not being delivered in the event of unavailability of goods, lack of stock, interruption of postal services or means of transport and communication, in whole or in part due to strikes, floods, fire, natural disasters or other force majeure.
Therefore, www.porta-terra.comは shall not be liable for any indirect damages such as loss of business, loss of profits, loss of good fortune, damages, overheads, etc.

Reproduction of,Published text, comments, artwork, illustrations and photographs is reserved as copyright and intellectual property.
The,Sentences from partners in, comments, artworks, illustrations and photographs on this website are the property of their respective owners.