International delivery (France):1 week to 10 days after dispatch.
If the ordered product is out of stock, it will be ordered. In the case of an order, it usually takes 3-5 days to be dispatched.
Please note that during the year-end and New Year holidays and the holiday season (June-September), customs and other formalities may cause a delay of 1-2 weeks in the arrival of your order. Please be aware of this in advance.
*Arrival may be delayed by 2-3 weeks depending on stock-outs and procurement conditions. Please understand in advance.
In the event that an item is out of stock, we may deliver from the available items. In the unlikely event that delivery is delayed due to a stock-out or procurement situation, or if delivery cannot be made, we will contact you separately.
*In the event of long-term absence or unknown address, the shipping company may contact the customer's registered number directly. Please be aware of this beforehand.
Shipping costs
We calculate shipping costs according to weight.
The indicated weight is the total weight of the container and packing materials as well as the contents.
Defective products and returns
Please contact us within 14 days if the product is not what you ordered or is defective. We will replace the item(s) at our expense as long as the item(s) are unused. We will respond to your request after checking your parcel. If we are unable to resend the item due to an out-of-stock or other reason, we will refund the full amount. Please note that there may be some damage to the package due to international shipping, but this is not considered a returnable item. Please understand this. Also, the product packaging and bottle design may differ slightly from the pictures on the website, but this does not mean that the product is defective. We do not accept returns due to customer's convenience. Please do not refuse to receive the product, as it will take a long time for the product to be sent back to France.
When you contact us, we will ask you about the condition of the inside of the box, so please save it. We will ask you to send us the weight of the box and a picture of the box for our research.
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