PORTA-TERRA is an online shopping site offering popular cosmetics and beauty products primarily from Europe. Through partnerships with international suppliers, we provide trendy and popular cosmetics at significantly lower prices compared to other retailers. Special requests can also be made through our inquiry form to meet your individual needs. All items are thoroughly inspected and securely packaged before shipment. Please shop with confidence.
Order Changes, Additions, and Cancellations Orders placed on our site will be processed and shipped from our warehouse in France on the next business day after order confirmation.
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Multiple orders placed on the same day will automatically be combined into one shipment.
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If an item unexpectedly becomes out of stock or discontinued, we may cancel your order and provide a refund.
Defective Products and Returns If the item delivered is incorrect or defective, please contact us within 30 days of receipt. Unused items will be replaced at our expense after confirming the returned product. If replacements are unavailable due to stock shortages, we will provide a full refund. Slight variations in packaging or bottle design from images on the website are not considered defects. Please avoid refusing deliveries, as returning packages to France may take considerable time.
Return Policy
Return Period Please contact us within 30 days after receiving your order.
Return Method If you wish to return an item, please contact us via our inquiry form or email before sending it back. We will then provide instructions for returning the item and the address for the return shipment. Return shipments must be sent via prepaid shipping from your nearest post office (customer pays return shipping).
Refund Method Once the returned item arrives and is inspected, we will issue a refund to the original payment method used for purchase.
Return Fees In case of customer-initiated returns, shipping fees for returning the item are the customer's responsibility. For defective items or incorrect shipments, we will cover return shipping fees. No other return fees will be charged.
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When contacting us, please retain the original box, as we will inquire about its internal condition. You will also be asked to provide images and the weight of the box for our investigation.
Order Confirmation Email Issues After placing an order, an "Order Confirmation Email" is automatically sent. If you do not receive this email, please check your mobile phone's domain settings and adjust them accordingly. Additionally, please check your spam folder.
Payment Methods Credit Card Payments We accept online payments via credit card (VISA, MASTER, JCB, AMERICAN EXPRESS).
Shipping Methods and Fees Order in bulk for additional savings! PORTA-TERRA calculates shipping fees automatically based on the weight of the order. Bulk orders significantly reduce shipping costs.
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According to Japanese customs regulations, each order is limited to a maximum of 24 units per item.
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Large-volume items may be held at customs, even if fewer than 24 units are ordered.
Shipping Fees Shipping costs are calculated based on weight, offering the lowest possible rates. After adding items to your cart and proceeding to checkout, shipping costs will be displayed.
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Displayed weights include packaging materials.
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Individual imports are limited by customs regulations to 24 units per item per order.
Shipping Method France Post (delivered domestically by Japan Post)
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Typically shipped via France Post. Delivery Date Specification: Due to seasonal variations, customs, and logistical issues, we cannot guarantee specific delivery dates. Time Specification: Specific delivery times cannot be requested. If absent at the time of delivery, a missed-delivery notice will be provided.
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In cases of prolonged absence or unclear addresses, the shipping company may contact you directly via your registered phone number.
Order Process Timeline Shipping: Approximately 3–7 days after payment confirmation Estimated Delivery: 4–10 days after shipment Delivery during French holidays: May take an additional 1–2 weeks.
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French holiday periods include Christmas (December), New Year, Easter holidays (April-May), and summer holidays (June-September).
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Customs congestion may further delay arrivals.
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If delivery times exceed estimates due to stock shortages, we will inform you via email.
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Specific delivery date/time requests are unavailable for international shipments.
Missed Delivery Notice If absent during delivery, a missed-delivery notice will be left. Please promptly contact the provided phone number. Packages are typically held for one week before being returned. If the holding period expires, please contact us.
Customs Duties and Quantity Restrictions
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Customs Duties Taxes imposed by customs are generally the customer's responsibility.
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Quantity Restrictions Due to customs regulations, each order is generally limited to 24 units per item per person. Large-capacity items may be held by customs even if fewer than 24 units are ordered.