Privacy Policy
PORTA TERRA at www.porta-terra.com collects and uses personal information only to the extent necessary to provide customers with a safe, reliable, and convenient shopping experience.
This Privacy Policy explains how personal information is collected, used, shared, and protected on PORTA TERRA.
Collection of Personal Information
We may collect personal information from customers when they place an order, use our website, contact customer support, make a payment, request delivery, or communicate with us.
The information we may collect includes:
・Name
・Shipping address
・Billing address
・Email address
・Phone number
・Order details
・Delivery information
・Payment-related information
・Customer support inquiries
・Access information
・Cookie information
・Device information, browser information, IP address, and similar technical data
Credit card numbers and other detailed payment information are securely processed by payment service providers. We do not directly store full credit card numbers or detailed payment credentials.
Purpose of Use
We use personal information for the following purposes:
・To process, confirm, and ship orders
・To arrange delivery and track shipments
・To process payments
・To provide customer support and respond to inquiries
・To handle returns, exchanges, and refunds
・To prevent fraudulent orders, impersonation, and payment fraud
・To operate, improve, and maintain our website and services
・To send important notices regarding orders or services
・To comply with legal, regulatory, tax, and accounting obligations
・To send marketing communications, campaign information, or service updates where permitted
・To create statistical data and analyze service usage
Sharing of Personal Information
We do not share personal information with third parties without the customer’s consent, except in the following cases:
・When the customer has given consent
・When sharing is necessary with shipping carriers for delivery
・When sharing is necessary with payment service providers for payment processing
・When sharing is necessary with service providers for order processing, customer support, system management, or business operations
・When disclosure is required by law or regulation
・When requested by courts, government agencies, police, or other public authorities
・When necessary to protect the rights, property, or safety of our company, customers, or third parties
・When necessary to investigate or prevent fraudulent orders, illegal activity, or abuse of our services
Service Providers
We may use external service providers for order processing, shipping, payment processing, customer support, system operation, marketing, data analysis, and other business operations.
In such cases, we provide personal information only to the extent necessary for the service and require appropriate handling of personal information.
International Shipping and Cross-Border Transfers
Because we provide international shipping, personal information may be shared with carriers, customs authorities, customs brokers, payment service providers, system providers, and other relevant service providers located in countries or regions outside the customer’s country of residence.
By using our website, customers acknowledge that their personal information may be transferred internationally to the extent necessary for order processing, delivery, customs clearance, payment processing, and service provision.
Use of Cookies
Our website may use cookies for cart functions, order processing, login sessions, payment processing, website improvement, access analysis, advertising, and security purposes.
Cookies are small data files stored in the customer’s browser.
Customers may disable cookies through their browser settings. However, some website functions may not work properly if cookies are disabled.
Analytics and Advertising
We may use analytics tools and advertising-related services to improve our website, understand usage trends, measure advertising effectiveness, and provide relevant information.
These services may collect cookies, IP addresses, browser information, browsing activity, and similar technical information. Such information usually does not directly identify an individual.
Management and Protection of Personal Information
We take reasonable and appropriate security measures to help prevent unauthorized access, loss, destruction, alteration, leakage, or misuse of personal information.
We also supervise employees and service providers who handle personal information as necessary and appropriate.
Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, or for the period required by law, tax, accounting, transaction record, or dispute resolution requirements.
When personal information is no longer necessary, we will delete or anonymize it in an appropriate manner.
External Links
Our website may contain links to external websites.
We are not responsible for the handling of personal information on external websites.
Customers should review the privacy policies of external websites before using them.
Access, Correction, and Deletion Requests
Customers may request access to, correction of, suspension of use of, or deletion of their personal information by contacting us at the contact details below.
We will verify the identity of the requester and respond within a reasonable scope in accordance with applicable laws and regulations.
Personal Information of Minors
If a minor uses our website, the minor should obtain consent from a parent or legal guardian.
If a minor places an order or provides personal information, we will assume that appropriate parental or guardian consent has been obtained.
Changes to This Privacy Policy
We may update this Privacy Policy when necessary due to changes in laws, regulations, service content, business operations, or other reasons.
Any changes will become effective when posted on our website.
Contact
For inquiries regarding the handling of personal information, please contact us at:
Email: info@porta-terra.com
Company Information
Operating Company: Rendez-vous Co., Ltd.
Address: 3-7-10-1404 Kounan, Minato-ku, Tokyo, Japan
Phone: 03-6712-1939
Email: info@porta-terra.com
Website: https://porta-terra.com